Collision Estimator

Crash Champions•Fort Worth, TX

5d•$65,000 - $146,475

About The Position

Crash Champions is hiring a Collision Estimator to guide customers through the vehicle repair process and manage repairs from initial estimate through final repair order. The role includes educating customers on repair and insurance procedures, customer rights, repair techniques, safety, and value; preparing estimates and managing repair quality and communication; and completing related technical and administrative tasks. The company offers medical, dental, vision, life, and disability insurance, a 401(k) retirement plan with matching, referral bonuses, and five paid holidays. Compensation ranges from $65,000 to $146,475 per year, inclusive of monthly sales incentive bonuses; the actual offer depends on job-related knowledge, skills, experience, certifications, and qualifications.

Requirements

Customer service skills.
Organization and multitasking skills.
Good time-management skills and the ability to adapt to a fast-paced environment.
Ability to deal with fast-paced environments.

Nice To Haves

Knowledge of working with insurance partners.
Knowledge of multiple estimating systems; CCC One is preferred, as are Mitchell and Audatex.

Responsibilities

Educate customers about vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value.
Complete initial estimates, write complete estimates after full disassembly and damage evaluation, and lock final estimates.
Manage each repair throughout the process and perform in-process quality control to ensure Crash Champions’ quality standards.
Keep customers informed and updated on their vehicle’s status and provide a positive customer experience.
Pull and review all data procedures for or with Body Technicians and complete post-scanning for each vehicle in the repair process.
Pre-close the final repair order, handle disbursement paperwork, address file exceptions, and ensure carrier-specific requirements are complete.