Collision Estimator

Crash Champions•Quakertown, PA

About The Position

Crash Champions is hiring a Collision Estimator to guide customers through vehicle repairs and insurance procedures and manage repairs from initial estimate through final repair order. The role includes evaluating vehicle damage, preparing estimates, maintaining customer updates, performing in-process quality control, supporting technicians with repair data and procedures, and completing post-scanning. The position also handles repair-order closeout and related paperwork while ensuring carrier-specific requirements are met.

Requirements

Customer service skills.
Organization and multitasking skills, good time management, and the ability to adapt to a fast-paced environment.
Ability to deal with fast-paced environments.
Knowledge of multiple estimating systems.

Nice To Haves

Knowledge of dealing with insurance partners.
Knowledge of CCC One, Mitchell, and Audatex estimating systems; CCC One is preferred.

Responsibilities

Educate customers about vehicle repair processes, insurance procedures, customer rights, repair techniques, safety, and value.
Complete initial estimates and write complete estimates after full disassembly and damage evaluation; lock final estimates.
Manage each repair throughout the process and perform in-process quality control to ensure Crash Champions’ quality standards.
Keep customers informed and updated on the status of their vehicles and provide a strong customer experience.
Pull and review data procedures for or with Body Technicians and complete post-scanning for each vehicle in the repair process.
Pre-close the final repair order, handle disbursement paperwork, address file exceptions, and ensure carrier-specific requirements are complete.