Collision Estimator

Crash Champions•Vallejo, CA

3d•$70,720 - $155,000

About The Position

The Collision Estimator guides customers through the vehicle repair process, including insurance procedures, customer rights, repair techniques, safety, and repair value. The role prepares estimates from initial evaluation through full disassembly and damage assessment, manages repairs through completion, and helps ensure quality standards and a positive customer experience. The estimator also coordinates repair documentation and data procedures with body technicians, completes post-scanning, and verifies repair orders and carrier requirements before closing.

Requirements

Customer service skills.
Organization and multitasking skills, good time management, and the ability to adapt to a fast-paced environment.
Ability to work in a fast-paced environment.
Knowledge of multiple estimating systems; CCC One is preferred, as are Mitchell and Audatex.

Nice To Haves

Knowledge of working with insurance partners.
Experience with CCC One, Mitchell, or Audatex estimating systems.

Responsibilities

Educate customers about vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value.
Complete initial estimates, write complete estimates after full disassembly and damage evaluation, and lock final estimates.
Manage each repair throughout the process and perform in-process quality control to ensure Crash Champions’ quality standards.
Keep customers informed about the status of their vehicles and provide a positive customer experience.
Pull and review data procedures for or with body technicians and complete post-scanning for each vehicle in the repair process.
Pre-close the final repair order, handle disbursement paperwork, address file exceptions, and ensure carrier-specific requirements are complete.