Collision Estimator

Boyd Group Services•Melbourne, FL

11d•$50,000 - $70,000

About The Position

The Collision Estimator’s primary responsibility is to provide an exceptional customer experience by creating estimates and coordinating customers’ repair needs. The role involves communicating with customers and insurance companies throughout the repair process, accurately assessing vehicle damage, and documenting required repairs and parts replacement on damage appraisals. The Estimator works with team members to support the repair facility’s KPIs and customer experience.

Requirements

High school diploma or equivalent.
Knowledge of vehicle repairs and OE guidelines.
Basic computer skills.
At least 1 year of experience with DRP compliance.
Willingness to complete I-CAR Training.
Valid driver’s license.
Awareness of where to look for answers.

Responsibilities

Document every customer interaction and update records efficiently and accurately with pertinent details.
Provide customers with accurate, timely information and guide them through the repair process.
Comply with insurance client requirements, processes, and metrics.
Follow WOW Operating Ways for customer drop-offs, repair planning, customer communication, and delivery.
Communicate customer requests and needs to appropriate team members.
Greet customers positively in person and by phone.
Understand required insurance programs and procedures.
Participate in daily production walks with the Management Team, as required.
Support team members when required.
Participate in monthly Health & Safety and staff meetings, if required.
Attend training, information sessions, and workshops recommended by the Store Manager.

Benefits

Annual paid time off plans.
Two weeks of paid parental leave for full-time employees who work a minimum of 30 hours per week.
Six paid holidays annually.
Medical, prescription drug, dental, and vision insurance effective Day 1.
401(k) retirement plan with company match.
Employer-paid short-term disability and life insurance.
Additional voluntary life insurance.
Continuing education opportunities.
Free prescription or non-prescription safety glasses annually.
Annual voluntary uniform stipend.
Voluntary daily pay option.
Commission compensation with a minimum estimated commission of $50,000–$70,000 per year.
The position may be eligible for bonuses tied to individual or business initiatives.