Collision Estimator

Boyd Group Services•Rockledge, FL

10d

About The Position

The Collision Estimator is responsible for delivering an exceptional customer experience while preparing estimates and coordinating customer repair needs. The role assesses vehicle damage, documents required repairs and parts replacements on damage appraisals, and communicates with customers and insurance companies throughout the repair process. The Estimator works with facility team members to support repair-facility KPIs and follows insurance requirements and the company’s operating practices. This position requires experience with the CCC1 Estimating System. The role may include participation in production walks, staff and health and safety meetings, and recommended training. Duties and responsibilities may change, and reasonable accommodation may be made for individuals with disabilities to perform essential functions. Compensation includes commissions based on revenue metrics, sales, and individual performance, subject to the applicable plan. The position may also qualify for bonuses tied to individual or business initiatives. If total compensation for a pay period falls below minimum wage, clocked hours are guaranteed at the applicable local or state minimum wage, whichever is greater.

Requirements

Experience with the CCC1 Estimating System is required.
Knowledge of collision repairs and OE Guidelines.
High school diploma or equivalent.
Basic computer skills.
At least 1 year of experience with DRP compliance.
Willingness to complete I-CAR Training.
Valid driver’s license.
Awareness of where to look for answers.

Nice To Haves

Experience with Geico, State Farm, and/or Progressive is a plus.

Responsibilities

Document every customer interaction and update records efficiently and accurately with pertinent details.
Provide customers with accurate, timely information and guide them through the repair process to ensure excellent customer service.
Ensure compliance with insurance client requirements, processes, and metrics.
Follow WOW Operating Ways for customer drop-offs, repair planning, customer communication, and delivery.
Communicate customer requests and needs to appropriate team members.
Greet customers positively in person and by phone.
Understand required insurance programs and procedures.
Participate in daily production walks with the Management Team, as required.
Support team members when required.
Participate in monthly Health & Safety and staff meetings, if required.
Attend training, information sessions, and workshops recommended by the Store Manager.
Assess vehicle damage and document needed repairs and parts replacement on the damage appraisal.
Coordinate customers’ repair needs and communicate with customers and insurance companies throughout the repair process.

Benefits

Annual paid time off (PTO) plans.
Two weeks of paid parental leave for full-time employees who work a minimum of 30 hours per week.
Six paid holidays annually.
Medical, prescription drug, dental, and vision insurance effective Day 1.
401(k) retirement plan with company match.
Employer-paid short-term disability and life insurance.
Additional voluntary life insurance.
Continuing education opportunities.
Free prescription or non-prescription safety glasses annually.
Annual voluntary uniform stipend.
Voluntary daily pay option.
Commission opportunities based on revenue metrics, sales, and individual performance.
Bonus opportunities tied to individual or business initiatives.