Collision Estimator

Crash Champions•Goodyear, AZ

5d•$65,000 - $137,020

About The Position

The Collision Estimator guides customers through the vehicle repair process, including insurance procedures, customer rights, repair techniques, safety, and value. The role prepares and finalizes repair estimates, manages repairs through completion, and verifies quality standards through in-process quality control. The Collision Estimator keeps customers informed, supports technicians with vehicle data and post-scanning, and ensures repair orders and insurer requirements are completed. Compensation is based on job-related knowledge, skills, experience, certifications, and qualifications. The posted compensation range includes monthly sales incentive bonuses and reflects the average range for a typical full-time employee in this position.

Requirements

Customer service skills.
Organization and multitasking skills, good time management, and ability to adapt to a fast-paced environment.
Ability to work in a fast-paced environment.
Knowledge of multiple estimating systems; CCC One, Mitchell, and Audatex are mentioned.

Nice To Haves

Knowledge of dealing with insurance partners is preferred.
Experience with CCC One estimating software is preferred.

Responsibilities

Educate customers on vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value.
Complete initial estimates, write complete estimates after full disassembly and damage evaluation, and lock final estimates.
Manage each repair throughout the process and ensure Crash Champions’ quality standards by performing in-process quality control.
Keep customers informed and updated on their vehicle’s status and provide a positive customer experience.
Pull and review data procedures for or with Body Technicians and complete post-scanning for each vehicle in the repair process.
Pre-close the final repair order, handle disbursement paperwork, address file exceptions, and ensure carrier-specific requirements are complete.