Collision Estimator

Classic Collision•Mount Pleasant, SC

16d

About The Position

Classic Collision is hiring a Collision Estimator. Established in 1983 in Atlanta, Georgia, Classic Collision aims to provide quality service with integrity and honesty. The company is growing and focuses on safety, quality, integrity, and care in its vehicle repairs and customer service. Compensation is commission-based and depends on expected sales volume. The position serves as the primary customer contact throughout the repair process, prepares estimates, coordinates with insurance partners and technicians, and supports customer satisfaction and vehicle quality.

Requirements

Must be at least 18 years of age.
Valid driver's license required.
Ability to provide clear, concise information in writing, by phone, and in person.
Strong organizational skills.
Successful completion of a background check required.
Integrity, respect, and accountability in interactions.
Ability to provide a high level of customer service while building customer satisfaction and retention.
Ability to develop and display innovative approaches and ideas.
Ability to contribute to a positive team spirit and support others' efforts to succeed.

Nice To Haves

Prior collision estimating experience.
Familiarity with CCC1 estimating systems.
I-CAR or ASE certification.

Responsibilities

Serve as the primary point of contact for customers from vehicle drop-off through delivery of the completed vehicle.
Prepare estimates for customers and/or insurance partners according to manufacturer and Classic Collision guidelines.
Partner with insurance companies to manage customer claims and support a positive customer experience.
Communicate with customers and provide updates on the repair process.
Coordinate with technicians to confirm all aspects of vehicle damage are identified.
Maintain customer satisfaction scores according to company standards.
Perform quality inspections before delivering vehicles to customers.
Perform other related duties as assigned.