Collision Estimator

Boyd Group Services•New Port Richey, FL

25d•$55,000 - $77,000

About The Position

The Collision Estimator is responsible for providing an exceptional customer experience by preparing estimates and coordinating repair needs. The role assesses vehicle damage, documents required repairs and parts replacement on damage appraisals, and communicates updates to customers and insurance companies throughout the repair process. The Estimator works with team members to support the repair facility’s key performance indicators. Experience with the CCC1 Estimating System is required.

Requirements

Experience with the CCC1 Estimating System.
Knowledge of repairs and OE guidelines.
High school diploma or equivalent.
Basic computer skills.
At least 1 year of experience related to DRP compliance.
Valid driver’s license.
Must be willing to complete I-CAR Training.
Awareness of where to look for answers.

Responsibilities

Document each customer interaction accurately and efficiently, including pertinent details.
Provide customers with accurate, timely information and guide them through the repair process.
Comply with insurance client requirements, processes, and metrics.
Follow WOW Operating Ways for customer drop-offs, repair planning, customer communication, and delivery.
Communicate customer requests and needs to appropriate team members.
Greet customers positively in person and by phone.
Understand required insurance programs and procedures.
Participate in daily production walks with the Management Team, as required.
Support team members when required.
Participate in monthly Health & Safety and staff meetings, if required.
Attend training, information sessions, and workshops recommended by the Store Manager.
Assess vehicle damage and document required repairs and parts replacement on damage appraisals.

Benefits

Annual paid time off (PTO) plans.
Two weeks of paid parental leave for full-time employees who work at least 30 hours per week.
Six paid holidays annually.
Medical, prescription drug, dental, and vision insurance effective Day 1.
401(k) retirement plan with company match.
Employer-paid short-term disability and life insurance.
Additional voluntary life insurance.
Continuing education opportunities.
Free prescription or non-prescription safety glasses annually.
Annual voluntary uniform stipend.
Voluntary Daily Pay option.
Potential bonus opportunities tied to individual or business initiatives.