Collision Estimator

Crash Champions•Lewisville, TX

About The Position

Crash Champions is hiring a Collision Estimator to guide customers through vehicle repairs and insurance procedures, prepare and manage repair estimates, and oversee repairs through completion. The role includes evaluating vehicle damage, supporting technicians with repair data and procedures, performing in-process quality control, and keeping customers informed throughout the repair process. The estimator also helps finalize repair orders and completes related paperwork while ensuring carrier-specific requirements are met.

Requirements

Customer service skills.
Organization and multitasking skills.
Good time management and the ability to adapt to a fast-paced environment.
Ability to deal with fast-paced environments.

Nice To Haves

Knowledge of working with insurance partners.
Knowledge of multiple estimating systems; CCC One is preferred, as well as Mitchell and Audatex.

Responsibilities

Educate customers about vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value.
Complete initial estimates, prepare complete estimates after full disassembly and damage evaluation, and lock final estimates.
Manage each repair throughout the process and perform in-process quality control to ensure Crash Champions’ quality standards.
Keep customers informed about their vehicle’s status and provide a positive customer experience.
Pull and review data procedures for or with body technicians and complete post-scanning for each vehicle in the repair process.
Pre-close final repair orders, handle disbursement paperwork, address file exceptions, and ensure carrier-specific requirements are complete.