Collision Estimator

Boyd Group Services•Elgin, IL

12d•$60,000 - $180,000

About The Position

The Collision Estimator provides an exceptional customer experience by creating estimates and coordinating customers’ repair needs and communications. The role assesses vehicle damage and documents required repairs and parts replacement on damage appraisals. The Estimator keeps customers and insurance companies informed throughout the repair process and works with team members to help the repair facility achieve its KPIs. This is a commission-based position, with earnings determined by production; actual earnings may vary based on individual productivity.

Requirements

Knowledge of vehicle repairs and OE Guidelines.
High school diploma or equivalent.
Awareness of where to look for answers.
Basic computer skills.
At least 1 year of experience with DRP compliance.
Willingness to complete I-CAR Training.
Valid driver’s license.

Responsibilities

Document each customer interaction and keep records updated efficiently and accurately with relevant details.
Provide customers with accurate, timely information and guide them through the repair process while delivering excellent customer service.
Comply with insurance client requirements, processes, and metrics.
Follow WOW Operating Ways for customer drop-offs, repair planning, customer communication, and delivery.
Communicate customer requests and needs to appropriate team members.
Greet customers positively in person and by phone.
Understand required insurance programs and procedures.
Participate in daily production walks with the Management Team, as required.
Support team members when required.
Participate in monthly Health & Safety and staff meetings, if required.
Attend training, information sessions, and workshops recommended by the Store Manager.
Assess vehicle damage and document required repairs and parts replacement on the damage appraisal.

Benefits

Annual paid time off plans.
Two weeks of paid parental leave for full-time employees working a minimum of 30 hours per week.
Six paid holidays annually.
Medical, prescription drug, dental, and vision insurance effective Day 1.
401(k) retirement plan with company match.
Employer-paid short-term disability and life insurance.
Additional voluntary life insurance.
Continuing education opportunities.
Free prescription or non-prescription safety glasses annually.
Annual voluntary uniform stipend.
Voluntary daily pay option.