Collision Estimator

Crash Champions•Mount Juliet, TN

10d•$65,000 - $139,500

About The Position

Crash Champions is hiring a Collision Estimator to guide customers through vehicle repairs and insurance procedures while managing repairs from estimate through completion. The estimator prepares initial and complete estimates, evaluates damage after disassembly, and finalizes estimates. The role also involves monitoring repair quality, keeping customers informed, reviewing repair data and completing post-scanning, and preparing repair orders and related paperwork.

Requirements

Customer service skills.
Organization and multitasking skills, good time management, and the ability to adapt to a fast-paced environment.
Ability to work in a fast-paced environment.
Knowledge of multiple estimating systems; CCC One, Mitchell, and Audatex are mentioned.

Nice To Haves

Knowledge of working with insurance partners is preferred.
Experience with CCC One estimating software is preferred.

Responsibilities

Educate customers about vehicle repair processes, insurance procedures, customer rights, repair techniques, safety, and value.
Complete initial estimates, write complete estimates following full disassembly and damage evaluation, and lock final estimates.
Manage each repair throughout the process and perform in-process quality control to ensure Crash Champions’ quality standards.
Keep customers informed about vehicle status and provide a positive customer experience.
Pull and review data procedures for or with Body Technicians and complete post-scanning for each vehicle in the repair process.
Pre-close final repair orders, handle disbursement paperwork, address file exceptions, and ensure carrier-specific requirements are complete.