Collision Estimator

Boyd Group Services•Cape Coral, FL

14d•$55,000 - $77,000

About The Position

The Collision Estimator is responsible for creating vehicle damage estimates and coordinating customers’ repair needs. The role provides an exceptional customer experience by communicating with customers and insurance companies throughout the repair process, accurately assessing vehicle damage, and documenting required repairs and replacement parts on damage appraisals. The Estimator works with team members to support the repair facility’s KPIs and follows insurance requirements and company operating practices. The position requires knowledge of repairs and OE guidelines, basic computer skills, at least one year of experience with DRP compliance, a valid driver’s license, and willingness to complete I-CAR training. A high school diploma or equivalent is required. Compensation is estimated at $55,000–$77,000 per year, with commissions based on location and revenue metrics, sales, and individual performance. The position may also be eligible for bonuses tied to individual or business initiatives.

Requirements

High school diploma or equivalent.
Knowledge of repairs and OE guidelines.
At least one year of experience with DRP compliance.
Basic computer skills.
Awareness of where to look for answers.
Willingness to complete I-CAR training.
Valid driver’s license.

Responsibilities

Document every customer interaction accurately and efficiently, including pertinent details.
Provide customers with accurate, timely information and guide them through the repair process while delivering excellent customer service.
Comply with insurance client requirements, processes, and metrics.
Follow WOW Operating Ways for customer drop-offs, repair planning, customer communication, and vehicle delivery.
Communicate customer requests and needs to appropriate team members.
Greet customers positively in person and by phone.
Understand required insurance programs and procedures.
Participate in daily production walks with the Management Team, as required.
Support team members when required.
Participate in monthly Health & Safety and staff meetings, if required.
Attend training, information sessions, and workshops recommended by the Store Manager.
Assess vehicle damage and document needed repairs and parts replacement on damage appraisals.

Benefits

Annual paid time off (PTO) plans.
Two weeks of paid parental leave for full-time employees who work a minimum of 30 hours per week.
Six paid holidays annually.
Medical, prescription drug, dental, and vision insurance effective Day 1.
401(k) retirement plan with company match.
Employer-paid short-term disability and life insurance.
Additional voluntary life insurance.
Continuing education opportunities.
Free prescription or non-prescription safety glasses annually.
Annual voluntary uniform stipend.
Voluntary daily pay option.
Commission opportunities based on location and revenue metrics, sales, and individual performance.
Potential bonus opportunities tied to individual or business initiatives.