Collision Estimator

Boyd Group Services•Temperance, MI

13d•$50,000 - $100,000

About The Position

The Collision Estimator provides an exceptional customer experience by creating estimates and coordinating customer repair needs, including communications with customers and insurance companies throughout the repair process. The role accurately assesses vehicle damage and documents needed repairs and parts replacement on damage appraisals. The Estimator works in alignment with team members to support the repair facility’s KPIs and ensure a successful customer experience. The position also includes explaining and guiding customers through the repair process, ensuring compliance with insurance client requirements and operating procedures, communicating customer needs to the appropriate team members, and participating in production walks, meetings, and recommended training as required. Duties and responsibilities may change at any time.

Requirements

High school diploma or equivalent.
Knowledge of repairs and OE guidelines.
Awareness of where to look for answers.
Basic computer skills.
At least 1 year of experience with DRP compliance.
Willingness to complete I-CAR Training.
Valid driver’s license.

Responsibilities

Document every customer interaction and update records efficiently and accurately with pertinent details.
Provide customers with accurate, timely information and guide them through the repair process while delivering excellent customer service.
Ensure compliance with insurance client requirements, processes, and metrics.
Follow WOW Operating Ways for customer drop-offs, repair planning, customer communication, and vehicle delivery.
Communicate customer requests and needs to the appropriate team members.
Greet customers positively in person and on the phone.
Understand required insurance programs and procedures.
Participate in daily production walks with the Management Team, as required.
Support team members when required.
Participate in monthly Health & Safety and staff meetings, if required.
Attend training, information sessions, and workshops recommended by the Store Manager.
Accurately assess vehicle damage and document required repairs and parts replacement on damage appraisals.

Benefits

Annual paid time off (PTO) plans.
Two weeks of paid parental leave for full-time employees who work a minimum of 30 hours per week.
Six paid holidays annually.
Medical, prescription drug, dental, and vision insurance effective Day 1.
401(k) retirement plan with company match.
Employer-paid short-term disability and life insurance.
Additional voluntary life insurance.
Continuing education opportunities.
Free prescription or non-prescription safety glasses annually.
Annual voluntary uniform stipend.
Voluntary daily pay option available.