Collision Estimator

Boyd Group Services•Oklahoma City, OK

22d•$49,000 - $70,000

About The Position

The Collision Estimator provides an exceptional customer experience by preparing estimates and coordinating customers’ repair needs and communications. The role assesses vehicle damage, documents required repairs and parts replacement on damage appraisals, and keeps customers and insurance companies informed throughout the repair process. The Estimator works with team members to support the repair facility’s KPIs and ensure a successful repair experience. The position requires knowledge of repairs and original equipment (OE) guidelines, basic computer skills, a valid driver’s license, and compliance with DRP requirements. Candidates must be willing to complete I-CAR training. The job’s physical demands must be met to perform its essential functions; reasonable accommodations may be available for individuals with disabilities.

Requirements

High school diploma or equivalent.
Knowledge of vehicle repairs and OE guidelines.
Awareness of where to look for answers.
Basic computer skills.
Minimum of 1 year of experience with DRP compliance.
Willingness to complete I-CAR training.
Valid driver’s license.

Responsibilities

Document every customer interaction and keep records updated efficiently and accurately with pertinent details.
Provide customers with accurate, timely information and guide them through the repair process.
Ensure compliance with insurance client requirements, processes, and metrics.
Follow WOW Operating Way requirements for customer drop-offs, repair planning, customer communication, and delivery.
Communicate customer requests and needs to appropriate team members.
Greet customers in person and by phone with positive energy.
Understand required insurance programs and procedures.
Participate in daily production walks with the Management Team, as required.
Support team members when required.
Participate in monthly Health & Safety and staff meetings, if required.
Attend training, information sessions, and workshops recommended by the Store Manager.
Maintain store KPIs by maximizing role performance.
Uphold the company’s core values of Honesty, Integrity, and Respect.
Accurately assess vehicle damage and document needed repairs and parts replacement on damage appraisals.

Benefits

Annual paid time off (PTO) plans.
Two weeks of paid parental leave for full-time employees working a minimum of 30 hours per week.
Six paid holidays annually.
Medical, prescription drug, dental, and vision insurance effective on Day 1.
401(k) retirement plan with company match.
Employer-paid short-term disability and life insurance.
Additional voluntary life insurance.
Continuing education opportunities.
Free prescription or non-prescription safety glasses annually.
Annual voluntary uniform stipend.
Voluntary daily pay option.
May be eligible for bonus opportunities tied to individual or business initiatives.
Commission compensation based on location and revenue metrics, sales, and individual performance, subject to the terms of the plan.