Collision Estimator

Boyd Group Services•Broken Arrow, OK

14d•$49,000 - $70,000

About The Position

The Estimator provides an exceptional customer experience by creating vehicle repair estimates and coordinating repair needs, communications, and updates with customers and insurance companies throughout the repair process. The role accurately assesses vehicle damage and documents required repairs and parts replacement on damage appraisals. The Estimator works in alignment with all team members to support the repair facility’s KPIs and customer experience.

Requirements

High school diploma or equivalent.
Knowledge of repairs and OE guidelines.
Awareness of where to look for answers.
Basic computer skills.
At least 1 year of experience with DRP compliance.
Willingness to complete I-CAR Training.
Valid driver’s license.

Responsibilities

Document each customer interaction and keep records efficiently and accurately updated with pertinent details.
Provide customers with accurate, timely information, guide them through the repair process, and deliver excellent customer service.
Comply with insurance-client requirements, processes, and metrics.
Follow WOW Operating Ways for customer drop-offs, repair planning, customer communication, and delivery.
Communicate customer requests and needs to appropriate team members.
Greet customers positively in person and over the phone.
Understand required insurance programs and procedures.
Participate in daily production walks with the Management Team, as required.
Support team members when required.
Participate in monthly Health & Safety and staff meetings, if required.
Attend training, information sessions, and workshops recommended by the Store Manager.

Benefits

Annual paid time off plans.
Two weeks of paid parental leave for full-time employees working a minimum of 30 hours per week.
Six paid holidays annually.
Medical, prescription drug, dental, and vision insurance effective Day 1.
401(k) retirement plan with company match.
Employer-paid short-term disability and life insurance.
Additional voluntary life insurance.
Continuing education opportunities.
Free prescription or non-prescription safety glasses annually.
Annual voluntary uniform stipend.
Voluntary daily pay option.
Commission compensation based on location and revenue metrics, sales, and individual performance, subject to the plan terms.
May be eligible for bonuses tied to individual or business initiatives.