Collision Estimator

Crash Champions•Sandy Springs, GA

19d•$65,000 - $148,490

About The Position

Crash Champions is hiring a Collision Estimator to guide customers through the vehicle repair process and coordinate estimates, quality checks, and repair-order documentation. The role includes educating customers about repairs, insurance procedures, customer rights, repair techniques, safety, and value; preparing estimates from initial inspection through full disassembly and damage evaluation; and managing repairs to meet company quality standards. Estimators keep customers informed, review repair data procedures with body technicians, complete post-scanning, and prepare final repair orders and carrier paperwork.

Requirements

Customer service skills.
Organization and multitasking skills, good time management, and the ability to adapt to a fast-paced environment.
Ability to work in a fast-paced environment.

Nice To Haves

Knowledge of working with insurance partners.
Knowledge of multiple estimating systems; CCC One is preferred, as are Mitchell and Audatex.

Responsibilities

Educate customers on vehicle repair processes, insurance procedures, customer rights, repair techniques, safety, and value.
Complete initial estimates, write complete estimates after full disassembly and damage evaluation, and lock final estimates.
Manage each repair throughout the process and perform in-process quality control to ensure Crash Champions’ quality standards.
Keep customers informed and updated on vehicle status and provide a positive customer experience.
Pull and review data procedures for or with body technicians and complete post-scanning for each vehicle in the repair process.
Pre-close the final repair order, handle disbursement paperwork, address exceptions in the file, and ensure carrier-specific requirements are complete.