Collision Estimator

Boyd Group Services•Houston, TX

11d•$60,000 - $110,000•Onsite

About The Position

Gerber Collision & Glass is hiring a Collision Estimator at its Bissonnet Street location in Houston, Texas. The Estimator provides a successful customer experience by preparing estimates, assessing vehicle damage, documenting required repairs and parts replacement, and coordinating repair needs. The role includes communicating with customers and insurance companies throughout the repair process and ensuring work aligns with the repair facility’s key performance indicators. The Estimator works with team members and management to meet customer, insurance, and operational requirements. The position requires knowledge of vehicle repairs and OE guidelines, basic computer skills, and compliance with direct repair program requirements. The employee must be willing to complete I-CAR training and hold a valid driver’s license. Gerber offers paid time off, parental leave for qualifying full-time employees, paid holidays, health and insurance benefits, a 401(k) with company match, continuing education opportunities, safety glasses, and a voluntary uniform stipend. Estimated compensation is $60,000–$110,000+ per year, with possible bonuses and commissions subject to the applicable plan.

Requirements

High school diploma or equivalent.
Knowledge of vehicle repairs and OE guidelines.
Basic computer skills.
Awareness of where to look for answers.
Compliance with DRP requirements; the posting specifies a minimum of one year of experience.
Willingness to complete I-CAR training.
Valid driver’s license.
At least two years of collision DRP estimating experience, as stated in the posting.
At least two years of prior CCC1 or Mitchell experience, as stated in the posting.
At least four years of customer service excellence experience, as stated in the posting.

Nice To Haves

At least two years of prior accounts receivable/payable experience.

Responsibilities

Document every customer interaction efficiently and accurately, including pertinent details.
Provide customers with accurate and timely information, guide them through the repair process, and deliver excellent customer service.
Comply with insurance client requirements, processes, and metrics.
Follow WOW Operating Ways for customer drop-offs, repair planning, customer communication, and delivery.
Communicate customer requests and needs to appropriate team members.
Greet customers positively in person and by phone.
Understand required insurance programs and procedures.
Participate in daily production walks with the Management Team as required.
Support other team members when required.
Participate in monthly Health & Safety and staff meetings if required.
Attend training, information sessions, and workshops recommended by the Store Manager.
Assess vehicle damage and document required repairs and parts replacement on the damage appraisal.
Coordinate customer repair needs and communicate with customers and insurance companies throughout the repair process.

Benefits

Annual paid time off plans.
Two weeks of paid parental leave for full-time employees who work a minimum of 30 hours per week.
Six paid holidays annually.
Medical, prescription drug, dental, and vision insurance effective Day 1.
401(k) retirement plan with company match.
Employer-paid short-term disability and life insurance.
Additional voluntary life insurance.
Continuing education opportunities.
Free prescription or non-prescription safety glasses annually.
Annual voluntary uniform stipend.
Voluntary daily pay option.
Possible bonus opportunities tied to individual or business initiatives.
Possible commissions subject to the applicable plan.