Collision Estimator

Crash Champions•Elgin, IL

17d•$65,000 - $146,940

About The Position

Crash Champions is hiring a Collision Estimator to guide customers through the vehicle repair process and coordinate repairs from initial estimate through completion. The role includes preparing estimates, monitoring repair quality and progress, keeping customers informed, supporting technicians with repair data and post-scanning, and completing final repair-order and insurance-carrier documentation. Compensation ranges from $65,000 to $146,940 per year, inclusive of monthly sales incentive bonuses; the actual offer depends on relevant knowledge, skills, experience, certifications, and qualifications.

Requirements

Customer service skills.
Organization and multitasking skills.
Good time-management skills and ability to adapt to a fast-paced environment.
Ability to work in a fast-paced environment.

Nice To Haves

Knowledge of working with insurance partners.
Knowledge of multiple estimating systems; CCC One is preferred, as are Mitchell and Audatex.

Responsibilities

Educate customers about vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value.
Complete initial estimates, write complete estimates after full disassembly and damage evaluation, and lock final estimates.
Manage each repair throughout the process and perform in-process quality control to ensure Crash Champions’ quality standards.
Keep customers informed about their vehicle’s status and provide a positive customer experience.
Pull and review repair data and procedures for or with body technicians, and complete post-scanning for each vehicle in the repair process.
Pre-close the final repair order, handle disbursement paperwork, address file exceptions, and ensure carrier-specific requirements are complete.