Collision Estimator

Crash Champions•Collierville, TN

13d

About The Position

Crash Champions is hiring a Collision Estimator to guide customers through the vehicle repair process and manage repairs from initial estimating through final closeout. The role involves explaining repair and insurance procedures, customer rights, repair techniques, safety, and value; preparing and locking estimates; overseeing repairs and quality checks; and keeping customers informed throughout the process. The estimator also supports technicians with repair data and post-scanning, and completes final repair-order and insurance-carrier paperwork.

Requirements

Customer service skills.
Organization and multitasking skills, good time management, and ability to adapt to a fast-paced environment.
Ability to work in fast-paced environments.
Knowledge of multiple estimating systems.

Nice To Haves

Knowledge of working with insurance partners.
Knowledge of CCC One estimating system; Mitchell and Audatex experience are also mentioned.

Responsibilities

Educate customers about vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value.
Complete initial estimates, prepare complete estimates after full disassembly and damage evaluation, and lock final estimates.
Manage each repair throughout the process and perform in-process quality control to ensure Crash Champions’ quality standards.
Keep customers informed and updated on vehicle status and provide a positive customer experience.
Pull and review repair data and procedures for or with Body Technicians, and complete post-scanning for each vehicle in the repair process.
Pre-close the final repair order, handle disbursement paperwork, address file exceptions, and ensure carrier-specific requirements are complete.