Collision Estimator

Boyd Group Services•Roseville, MI

14d•$50,000 - $100,000

About The Position

The Estimator is responsible for providing an exceptional customer experience while creating estimates and coordinating customers’ repair needs. The role involves communicating with customers and insurance companies throughout the repair process, accurately assessing vehicle damage, and documenting required repairs and parts replacements on damage appraisals. The Estimator works with all team members to support the repair facility’s KPIs. The position requires knowledge of repairs and OE guidelines, basic computer skills, and compliance with DRP requirements. The employee must have a valid driver’s license and be willing to complete I-CAR Training. Physical demands must be met to perform the essential functions of the job; reasonable accommodation may be made for individuals with disabilities. Duties and responsibilities may change as needed.

Requirements

High school diploma or equivalent.
Knowledge of vehicle repairs and OE guidelines.
Awareness of where to look for answers.
Basic computer skills.
At least 1 year of experience with DRP compliance.
Willingness to complete I-CAR Training.
Valid driver’s license.

Responsibilities

Document every customer interaction and keep records updated efficiently and accurately with pertinent details.
Provide customers with accurate and timely information, guide them through the repair process, and deliver excellent customer service.
Comply with insurance client requirements, processes, and metrics.
Follow WOW Operating Ways for customer drop-offs, repair planning, customer communication, and delivery.
Communicate customer requests and needs to appropriate team members.
Greet customers positively in person and by phone.
Understand required insurance programs and procedures.
Participate in daily production walks with the Management Team, as required.
Support team members when required.
Participate in monthly Health & Safety and staff meetings, if required.
Attend training, information sessions, and workshops recommended by the Store Manager.

Benefits

Annual paid time off (PTO) plans.
Two weeks of paid parental leave for full-time employees who work a minimum of 30 hours per week.
Six paid holidays annually.
Medical, prescription drug, dental, and vision insurance effective Day 1.
401(k) retirement plan with company match.
Employer-paid short-term disability and life insurance.
Additional voluntary life insurance.
Continuing education opportunities.
Free prescription or non-prescription safety glasses annually.
Annual voluntary uniform stipend.
Voluntary daily pay option.