Collision Estimator

Classic Collision • Alpharetta, GA

9d

About The Position

Classic Collision is hiring a Collision Estimator to serve as the primary customer contact throughout the vehicle repair process, from drop-off through delivery. The estimator prepares repair estimates for customers and insurance partners in accordance with manufacturer and company guidelines, and works with insurers and technicians to support a positive customer experience and ensure damage is identified. The role also includes communicating repair updates, maintaining customer satisfaction standards, and inspecting completed repairs before vehicle delivery. The position offers commission-based pay tied to expected sales volume, along with benefits and career advancement opportunities.

Classic Collision was established in 1983 in Atlanta, Georgia, with a mission to provide quality service with integrity and honesty. The company emphasizes safety, quality, integrity, and care in its vehicle repairs and customer service. The job may require standing, sitting, and walking for extended periods, handling objects weighing up to 20 pounds, and using close and peripheral vision. Reasonable accommodations may be available for individuals with disabilities.

Requirements

• Must be at least 18 years of age.
• Valid driver’s license required.
• Ability to provide clear, concise information in writing, by phone, and in person.
• Strong organizational skills.
• Successful completion of a background check required.

Nice To Haves

• Prior collision estimating experience preferred.
• Familiarity with CCC1 estimating systems preferred.
• I-CAR or ASE certification preferred.

Responsibilities

• Serve as the primary point of contact for customers from vehicle drop-off through delivery of the completed vehicle.
• Prepare estimates for customers and/or insurance partners according to manufacturer and Classic Collision guidelines.
• Partner with insurance companies to manage customer claims and support a positive customer experience.
• Keep customers updated on the repair process.
• Coordinate with technicians to confirm all aspects of vehicle damage are identified.
• Maintain customer satisfaction scores according to company standards.
• Perform a quality inspection before delivering the vehicle to the customer.
• Perform other related duties as assigned.

Benefits

• Competitive pay; compensation is commission-based and dependent on expected sales volume.
• Paid weekly.
• Continuous training.
• Supportive team culture.
• Company-matched 401(k).
• Medical, dental, and vision benefits.
• Paid time off and six paid holidays.
• Career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed