Collision Estimator

Boyd Group Services•Kalamazoo, MI

7d•$50,000 - $100,000

About The Position

The Estimator is responsible for providing an exceptional customer experience while creating vehicle repair estimates and coordinating customers’ repair needs. This includes communicating with customers and insurance companies throughout the repair process, accurately assessing vehicle damage, and documenting required repairs and parts replacement on the damage appraisal. The role contributes to the success of the customer experience and repair facility by working in alignment with team members and supporting facility KPIs. The Estimator guides customers through the repair process, provides accurate and timely updates, and ensures compliance with insurance client requirements and company operating procedures. The role also participates in production walks, meetings, and recommended training, and supports other team members as needed.

Requirements

Knowledge of vehicle repairs and OE Guidelines.
High school diploma or equivalent.
Awareness of where to look for answers.
Basic computer skills.
Minimum of 1 year of experience with DRP compliance.
Must be willing to complete I-CAR Training.
Valid driver's license.

Responsibilities

Document every customer interaction and update records efficiently and accurately with pertinent details.
Provide customers with accurate, timely information and guide them through the repair process to ensure excellent customer service.
Ensure compliance with insurance client requirements, processes, and metrics.
Follow WOW Operating Way procedures for customer drop-offs, repair planning, customer communication, and vehicle delivery.
Communicate customer requests and needs to appropriate team members.
Greet customers in person and by phone with positive energy.
Understand required insurance programs and procedures.
Participate in daily production walks with the Management Team, as required.
Support team members when required.
Participate in monthly Health & Safety and staff meetings, if required.
Attend training, information sessions, and workshops recommended by the Store Manager.
Maintain store KPIs by maximizing role performance.
Uphold the company's Core Values of Honesty, Integrity, and Respect.
Assess vehicle damage and document needed repairs and parts replacement on the damage appraisal.

Benefits

Annual paid time off (PTO) plans.
Two weeks of paid parental leave for full-time employees who work a minimum of 30 hours per week.
Six paid holidays annually.
Medical, prescription drug, dental, and vision insurance effective Day 1.
401(k) retirement plan with company match.
Employer-paid short-term disability and life insurance.
Additional voluntary life insurance.
Continuing education opportunities.
Free prescription or non-prescription safety glasses annually.
Annual voluntary uniform stipend.
Voluntary daily pay option.