Collision Estimator

Crash Champions•Surprise, AZ

About The Position

Crash Champions is hiring a Collision Estimator to guide customers through vehicle repairs and insurance procedures and manage repairs from initial estimate through final repair order. The role includes preparing estimates, monitoring repair quality, keeping customers informed, supporting technicians with repair data and post-scanning, and completing closeout and insurance-carrier paperwork. The company describes the compensation range as the average range for a typical full-time employee and notes that actual offers depend on factors including job-related knowledge, skills, experience, certifications, and qualifications.

Requirements

Customer service skills.
Organization and multitasking skills.
Good time-management skills and ability to adapt to a fast-paced environment.
Ability to deal with fast-paced environments.

Nice To Haves

Knowledge of working with insurance partners.
Knowledge of multiple estimating systems; CCC One is preferred, along with Mitchell and Audatex.

Responsibilities

Educate customers about vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value.
Complete initial estimates, prepare complete estimates after full disassembly and damage evaluation, and lock final estimates.
Manage each repair throughout the process and perform in-process quality control to ensure Crash Champions’ quality standards.
Keep customers informed about vehicle status and provide a positive customer experience.
Pull and review repair data procedures for or with Body Technicians and complete post-scanning for each vehicle in the repair process.
Pre-close final repair orders, handle disbursement paperwork, address file exceptions, and ensure carrier-specific requirements are complete.