Collision Estimator

Boyd Group Services•Hendersonville, NC

7d•$50,000 - $100,000

About The Position

The Collision Estimator’s primary responsibility is to provide an exceptional customer experience while preparing estimates and coordinating customers’ repair needs. The role includes communicating with customers and insurance companies throughout the repair process, accurately assessing vehicle damage, and documenting required repairs and replacement parts on damage appraisals. The Estimator works with facility team members to support the customer experience and achieve repair facility KPIs. The position requires experience with the CCC1 Estimating System. The Estimator follows insurance client requirements and the company’s WOW Operating Way procedures for customer drop-offs, repair planning, communication, and vehicle delivery. Duties and responsibilities may change, and reasonable accommodations may be made to enable individuals with disabilities to perform the job.

Requirements

Experience with the CCC1 Estimating System is required.
Knowledge of repairs and OE guidelines.
High school diploma or equivalent.
Basic computer skills.
At least one year of experience with DRP compliance.
Willingness to complete I-CAR training.
Valid driver’s license.
Awareness of where to look for answers.

Responsibilities

Document customer interactions accurately and update records efficiently with relevant details.
Provide customers with accurate, timely information and guide them through the repair process.
Comply with insurance client requirements, processes, and metrics.
Follow WOW Operating Way procedures for customer drop-offs, repair planning, customer communication, and delivery.
Communicate customer requests and needs to appropriate team members.
Greet customers positively in person and on the phone.
Understand and follow required insurance programs and procedures.
Participate in daily production walks with the Management Team, as required.
Support other team members when required.
Participate in monthly Health & Safety and staff meetings, if required.
Attend training, information sessions, and workshops recommended by the Store Manager.
Maintain store KPIs by maximizing role performance.
Uphold the company’s core values of Honesty, Integrity, and Respect.
Accurately assess vehicle damage and document needed repairs and replacement parts on damage appraisals.

Benefits

Annual paid time off (PTO) plans.
Two weeks of paid parental leave for full-time employees working a minimum of 30 hours per week.
Six paid holidays annually.
Medical, prescription drug, dental, and vision insurance effective on Day 1.
401(k) retirement plan with company match.
Employer-paid short-term disability and life insurance.
Additional voluntary life insurance.
Continuing education opportunities.
Free prescription or non-prescription safety glasses annually.
Annual voluntary uniform stipend.
Voluntary daily pay option.
Potential bonus opportunities tied to individual or business initiatives.