Collision Estimator

Crash Champions•Downingtown, PA

10d•$65,715 - $155,000

About The Position

Crash Champions is hiring a Collision Estimator to guide customers through vehicle repairs and insurance procedures while managing repairs from initial estimate through completion. The role involves preparing and finalizing estimates, tracking repair progress, conducting in-process quality checks, and keeping customers informed. The estimator also reviews repair data and procedures with Body Technicians, completes post-scanning, and prepares repair orders and related paperwork.

Requirements

Customer service skills.
Organization and multitasking skills, good time management, and the ability to adapt easily to a fast-paced environment.
Ability to work in a fast-paced environment.

Nice To Haves

Knowledge of working with insurance partners.
Knowledge of multiple estimating systems; CCC One is preferred, as are Mitchell and Audatex.

Responsibilities

Educate customers about vehicle repair processes, insurance procedures, customer rights, repair techniques, safety, and value.
Complete initial estimates, write complete estimates after full disassembly and damage evaluation, and lock final estimates.
Manage each repair throughout the process and ensure Crash Champions’ quality standards by performing in-process quality control.
Keep customers informed and updated on vehicle status and provide a positive customer experience.
Pull and review data procedures for or with Body Technicians and complete post-scanning for each vehicle in the repair process.
Pre-close the final repair order, handle disbursement paperwork, address exceptions in the file, and ensure carrier-specific requirements are complete.