Collision Estimator

Crash Champions•Dublin, CA

18d•$73,255 - $155,000

About The Position

Crash Champions is hiring a Collision Estimator to guide customers through vehicle repairs and insurance procedures and manage repairs from initial estimates through final repair order completion. The role includes preparing estimates after disassembly and damage evaluation, monitoring repair quality, keeping customers informed, supporting technicians with repair data procedures, and ensuring required paperwork and carrier requirements are completed. Compensation is listed as $73,255 to $155,000 per year, inclusive of monthly sales incentive bonuses; actual offers depend on job-related factors.

Requirements

Customer service skills.
Organization and multitasking skills, good time management, and ability to adapt to a fast-paced environment.
Ability to work in a fast-paced environment.

Nice To Haves

Knowledge of working with insurance partners.
Knowledge of multiple estimating systems; CCC One is preferred, as are Mitchell and Audatex.

Responsibilities

Educate customers about vehicle repair processes, insurance procedures, customer rights, repair techniques, safety, and value.
Complete initial estimates, write complete estimates after full disassembly and damage evaluation, and lock final estimates.
Manage each repair throughout the process and ensure Crash Champions’ quality standards by performing in-process quality control.
Keep customers informed and updated on vehicle status and provide a strong customer experience.
Pull and review data procedures for or with Body Technicians and complete post-scanning for each vehicle during the repair process.
Pre-close the final repair order, handle disbursement paperwork, address file exceptions, and ensure carrier-specific requirements are complete.