Collision Estimator

Crash Champions•Dublin, CA

17d

About The Position

Crash Champions is hiring a Collision Estimator to guide customers through vehicle repairs and insurance procedures while managing each repair from initial estimate through final closeout. The role includes evaluating vehicle damage, writing and locking estimates, monitoring repair quality, keeping customers informed, reviewing repair data and completing post-scans, and ensuring repair orders and insurer requirements are complete. The listed compensation range is $73,255 to $155,000 per year and includes monthly sales incentive bonuses; the actual offer depends on job-related factors.

Requirements

Customer service skills.
Organization and multitasking skills.
Good time-management skills and the ability to adapt to a fast-paced environment.
Ability to work in a fast-paced environment.

Nice To Haves

Knowledge of working with insurance partners.
Knowledge of multiple estimating systems; CCC One is preferred, as are Mitchell and Audatex.

Responsibilities

Educate customers about vehicle repair processes, insurance procedures, customer rights, repair techniques, safety, and value.
Complete initial estimates, write complete estimates after disassembly and damage evaluation, and lock final estimates.
Manage repairs throughout the process and perform in-process quality control to ensure Crash Champions’ quality standards.
Keep customers informed and updated on their vehicle’s status and provide a positive customer experience.
Pull and review repair data procedures with or for Body Technicians and complete post-scanning for each vehicle in the repair process.
Pre-close the final repair order, handle disbursement paperwork, address file exceptions, and ensure carrier-specific requirements are complete.