Collision Estimator

Boyd Group Services•Waxahachie, TX

3d•$60,000 - $100,000•Onsite

About The Position

The Collision Estimator is responsible for delivering an exceptional customer experience while preparing estimates and coordinating repair needs. The role assesses vehicle damage, documents required repairs and parts replacement, and communicates updates to customers and insurance companies throughout the repair process. The Estimator works with other team members to help the repair facility achieve its KPIs and follows insurance requirements and company operating procedures.

Requirements

At least 2 years of collision DRP estimating experience.
At least 2 years of experience with CCC1 and/or Mitchell.
At least 4 years of customer service experience.
High school diploma or equivalent.
Knowledge of repairs and OE guidelines.
Basic computer skills.
Awareness of where to find answers.
At least 1 year of experience with DRP compliance.
Willingness to complete I-CAR Training.
Valid driver's license.

Nice To Haves

At least 2 years of accounts receivable and/or accounts payable experience.

Responsibilities

Document every customer interaction accurately and efficiently, including pertinent details.
Provide accurate, timely information and guide customers through the repair process.
Follow insurance client requirements, processes, and metrics.
Follow WOW Operating Ways for customer drop-offs, repair planning, customer communication, and vehicle delivery.
Communicate customer requests and needs to appropriate team members.
Greet customers positively in person and by phone.
Understand required insurance programs and procedures.
Participate in daily production walks with the Management Team as required.
Support team members when required.
Participate in monthly Health & Safety and staff meetings if required.
Attend training, information sessions, and workshops recommended by the Store Manager.