Collision Estimator

Boyd Group Services•Saint Robert, MO

25d•$55,000 - $78,000

About The Position

The Estimator provides an exceptional customer experience by creating estimates and coordinating customers’ repair needs, including communication throughout the repair process. The role accurately assesses vehicle damage and documents necessary repairs and parts replacement on the damage appraisal. The Estimator works with all team members to help achieve the repair facility’s KPIs and ensure a successful customer experience. The Estimator keeps customers and insurance companies informed, follows insurance client requirements and procedures, and ensures compliance with the organization’s operating practices for customer drop-offs, repair planning, communication, and vehicle delivery. The role may also include participation in production walks, safety and staff meetings, and recommended training sessions.

Requirements

High school diploma or equivalent.
Knowledge of repairs and OE Guidelines.
Basic computer skills.
Compliance for DRPs; minimum of 1 year of experience.
Must be willing to complete I-CAR Training.
Valid driver’s license.
Awareness of where to look for answers.

Responsibilities

Document every customer interaction efficiently and accurately, including pertinent details.
Provide customers with accurate, timely information and guide them through the repair process.
Ensure compliance with insurance client requirements, processes, and metrics.
Follow WOW Operating Ways for customer drop-offs, repair planning, customer communication, and delivery.
Communicate customer requests and needs to appropriate team members.
Greet customers positively in person and on the phone.
Understand required insurance programs and procedures.
Participate in daily production walks with the Management Team, as required.
Support team members when required.
Participate in monthly Health & Safety and staff meetings, if required.
Attend training, information sessions, and workshops recommended by the Store Manager.
Assess vehicle damage and document required repairs and parts replacement on the damage appraisal.