Collision Estimator

Boyd Group Services•Norman, OK

5d•$49,000 - $70,000

About The Position

The Collision Estimator provides an exceptional customer experience by creating estimates and coordinating customers’ repair needs and communications throughout the repair process. The role assesses vehicle damage and documents required repairs and replacement parts on damage appraisals. The Estimator works with the team to support the repair facility’s KPIs and keeps customers and insurance companies informed and updated. The position requires knowledge of repairs and OEM guidelines, basic computer skills, and compliance with direct repair program (DRP) requirements. The Estimator must be willing to complete I-CAR training and hold a valid driver’s license. The physical demands of the job must be met to perform its essential functions; reasonable accommodation may be available.

Requirements

High school diploma or equivalent.
Knowledge of repairs and OEM guidelines.
Basic computer skills.
At least one year of experience with DRP compliance.
Willingness to complete I-CAR training.
Valid driver’s license.
Awareness of where to look for answers.

Responsibilities

Document every customer interaction and update records efficiently and accurately with pertinent details.
Provide customers with accurate and timely information, guide them through the repair process, and deliver excellent customer service.
Comply with insurance client requirements, processes, and metrics.
Follow WOW Operating Ways for customer drop-offs, repair planning, customer communication, and delivery.
Communicate customer requests and needs to appropriate team members.
Greet customers positively in person and by phone.
Understand required insurance programs and procedures.
Participate in daily production walks with the Management Team, as required.
Support team members when required.
Participate in monthly Health & Safety and staff meetings, if required.
Attend training, information sessions, and workshops recommended by the Store Manager.

Benefits

Annual paid time off plans.
Two weeks of paid parental leave for full-time employees who work a minimum of 30 hours per week.
Six paid holidays annually.
Medical, prescription drug, dental, and vision insurance effective on day one.
401(k) retirement plan with company match.
Employer-paid short-term disability and life insurance.
Additional voluntary life insurance.
Continuing education opportunities.
Free prescription or non-prescription safety glasses annually.
Annual voluntary uniform stipend.
Voluntary daily pay option.
Commissions based on location and revenue metrics, sales, and individual performance, subject to plan terms.
May be eligible for bonuses tied to individual or business initiatives.