Collision Estimator

Crash Champions•Antioch, TN

38d•$65,000 - $138,570

About The Position

Crash Champions is seeking a Collision Estimator to guide customers through the vehicle repair process and oversee repair estimates and progress. The role involves educating customers about repairs, insurance procedures, customer rights, repair techniques, safety, and value; preparing and finalizing estimates; coordinating quality checks and repair documentation; and keeping customers informed throughout the repair process. The position requires customer service, organization, multitasking, time-management, and adaptability in a fast-paced environment. Knowledge of insurance partners and estimating systems is preferred, with CCC One, Mitchell, and Audatex specifically noted.

Requirements

Customer service skills.
Organization and multitasking skills.
Good time-management skills and ability to adapt to a fast-paced environment.
Ability to deal with fast-paced environments.

Nice To Haves

Knowledge of dealing with insurance partners.
Knowledge of multiple estimating systems; CCC One is preferred, along with Mitchell and Audatex.

Responsibilities

Educate customers on vehicle repair processes, insurance procedures, customer rights, repair techniques, safety, and value.
Complete initial estimates, write complete estimates after full disassembly and damage evaluation, and lock final estimates.
Manage each repair throughout the process and perform in-process quality control to ensure Crash Champions’ quality standards.
Keep customers informed about vehicle status and provide a positive customer experience.
Pull and review data procedures for or with Body Technicians and complete post-scanning for each vehicle in the repair process.
Pre-close the final repair order, handle disbursement paperwork, address file exceptions, and ensure carrier-specific requirements are complete.