Collision Estimator

Crash Champions•Elgin, IL

18d•$65,000 - $146,940

About The Position

The Collision Estimator educates customers about vehicle repair processes, insurance procedures, customer rights, repair techniques, safety, and value. The role prepares initial estimates, writes complete estimates after full disassembly and damage evaluation, and locks final estimates. The estimator manages repairs throughout the process, performs in-process quality control to uphold company standards, and keeps customers informed about vehicle status. The position also includes reviewing data procedures with body technicians, completing post-scans, pre-closing repair orders, handling disbursement paperwork, addressing file exceptions, and confirming carrier-specific requirements are complete.

Requirements

Customer service skills.
Organization and multitasking skills, good time management, and the ability to adapt to a fast-paced environment.
Ability to work in a fast-paced environment.

Nice To Haves

Knowledge of working with insurance partners.
Knowledge of multiple estimating systems; CCC One is preferred, along with Mitchell and Audatex.

Responsibilities

Educate customers on vehicle repair processes, insurance procedures, customer rights, repair techniques, safety, and value.
Complete initial estimates, write complete estimates after full disassembly and damage evaluation, and lock final estimates.
Manage each repair throughout the process and perform in-process quality control to ensure company quality standards.
Keep customers informed and updated on vehicle status and provide a positive customer experience.
Pull and review data procedures for or with body technicians and complete post-scanning for each vehicle in the repair process.
Pre-close final repair orders, handle disbursement paperwork, address file exceptions, and ensure carrier-specific requirements are complete.