Collision Estimator

Boyd Group Services•Kansas City, MO

12d•$55,000 - $78,000

About The Position

The Collision Estimator is responsible for providing an exceptional customer experience by preparing estimates and coordinating customers’ repair needs and communications throughout the repair process. The role assesses vehicle damage and documents required repairs and parts replacement on the damage appraisal. The Estimator works with other team members to support the repair facility’s KPIs and follows insurance-client requirements and the company’s operating procedures. The role includes guiding customers through repairs, keeping customers and insurance companies informed, documenting interactions, and communicating customer requests to appropriate team members. The Estimator may also participate in production walks, health and safety or staff meetings, and training recommended by the Store Manager. The position requires meeting the physical demands needed to perform its essential functions; reasonable accommodation may be available.

Requirements

High school diploma or equivalent.
Knowledge of repairs and OE guidelines.
Awareness of where to look for answers.
Basic computer skills.
Compliance for DRPs, with a minimum of 1 year of experience.
Willingness to complete I-CAR Training.
Valid driver’s license.

Responsibilities

Document every customer interaction and keep records updated efficiently and accurately with pertinent details.
Provide customers with accurate, timely information and guide them through the repair process.
Comply with insurance-client requirements, processes, and metrics.
Follow WOW Operating Ways for customer drop-offs, repair planning, customer communication, and delivery.
Communicate customer requests and needs to appropriate team members.
Greet customers positively in person and by phone.
Understand required insurance programs and procedures.
Participate in daily production walks with the Management Team as required.
Support team members when required.
Participate in monthly Health & Safety and staff meetings if required.
Attend training, information sessions, and workshops recommended by the Store Manager.
Assess vehicle damage and document required repairs and parts replacement on the damage appraisal.

Benefits

Annual paid time off (PTO) plans.
Two weeks of paid parental leave for full-time employees working a minimum of 30 hours per week.
Six paid holidays annually.
Medical, prescription drug, dental, and vision insurance effective Day 1.
401(k) retirement plan with company match.
Employer-paid short-term disability and life insurance.
Additional voluntary life insurance.
Continuing education opportunities.
Free prescription or non-prescription safety glasses annually.
Annual voluntary uniform stipend.
Voluntary daily pay option.
Potential bonus opportunities tied to individual or business initiatives.