Collision Estimator

Boyd Group Services • Chico, CA

18d • $60,000 - $86,000

About The Position

The Collision Estimator provides an exceptional customer experience by preparing estimates and coordinating customers’ repair needs. The role includes communicating with customers and insurance companies throughout the repair process, accurately assessing vehicle damage, and documenting required repairs and parts replacement on damage appraisals. The Estimator works with facility team members to support repair-facility KPIs and a successful customer experience.

The position requires knowledge of repairs and original equipment (OE) guidelines, basic computer skills, awareness of where to find answers, compliance with direct repair program (DRP) requirements, and a valid driver’s license. A high school diploma or equivalent and at least one year of DRP compliance experience are required. The Estimator must be willing to complete I-CAR training. The job description notes that duties and responsibilities may change, and that reasonable accommodations may be made to enable individuals with disabilities to perform the job.

Requirements

• High school diploma or equivalent.
• Knowledge of vehicle repairs and OE guidelines.
• At least one year of experience with DRP compliance.
• Basic computer skills.
• Awareness of where to look for answers.
• Valid driver’s license.
• Must be willing to complete I-CAR training.

Responsibilities

• Document every customer interaction and update records efficiently and accurately with pertinent details.
• Provide customers with accurate, timely information and guide them through the repair process.
• Ensure compliance with insurance client requirements, processes, and metrics.
• Follow WOW Operating Way requirements for customer drop-offs, repair planning, customer communication, and delivery.
• Communicate customer requests and needs to appropriate team members.
• Greet customers positively in person and by phone.
• Understand required insurance programs and procedures.
• Participate in daily production walks with the Management Team as required.
• Support team members when required.
• Participate in monthly Health & Safety and staff meetings if required.
• Attend training, information sessions, and workshops recommended by the Store Manager.
• Maintain store KPIs by maximizing role performance.
• Uphold the company’s core values of honesty, integrity, and respect.
• Assess vehicle damage and document needed repairs and parts replacement on damage appraisals.
• Coordinate repair needs and communicate with customers and insurance companies throughout the repair process.

Benefits

• Salary and benefits are offered, but specific benefits are not listed.
• May be eligible for bonus opportunities tied to individual or business initiatives.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED