Collision Estimator

Crash Champions•Slinger, WI

21d•$65,000 - $145,545

About The Position

Crash Champions is hiring a Collision Estimator to guide customers through the vehicle repair process and coordinate estimates, repair quality checks, and repair-order closeout. The role includes explaining insurance procedures, customer rights, repair techniques, safety, and value; preparing and finalizing estimates; managing repairs against company quality standards; and keeping customers informed throughout the process. The estimator also reviews repair data and procedures with Body Technicians, completes post-scanning, and ensures repair files and carrier requirements are complete.

Requirements

Customer service skills.
Organization and multitasking skills, good time management, and the ability to adapt to a fast-paced environment.
Ability to work in a fast-paced environment.

Nice To Haves

Knowledge of working with insurance partners.
Knowledge of multiple estimating systems; CCC One is preferred, as well as Mitchell and Audatex.

Responsibilities

Educate customers about vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value.
Complete initial estimates, prepare complete estimates after full disassembly and damage evaluation, and lock final estimates.
Manage each repair throughout the process and perform in-process quality control to ensure Crash Champions’ quality standards.
Keep customers informed about their vehicle’s status and provide a positive customer experience.
Pull and review data procedures for or with Body Technicians and complete post-scanning for each vehicle in the repair process.
Pre-close the final repair order, handle disbursement paperwork, address file exceptions, and ensure carrier-specific requirements are complete.