Collision Estimator

Boyd Group Services•Hudsonville, MI

12d•$50,000 - $100,000

About The Position

The Collision Estimator provides an exceptional customer experience while preparing estimates and coordinating customers’ repair needs. The role assesses vehicle damage, documents necessary repairs and parts replacements on damage appraisals, and communicates with customers and insurance companies throughout the repair process. The Estimator works with all team members to support the repair facility’s KPIs and ensure a successful customer experience. The position requires knowledge of vehicle repairs and OE guidelines, basic computer skills, awareness of how to find answers, and compliance with DRP requirements. The Estimator must have a valid driver’s license and be willing to complete I-CAR training. A high school diploma or equivalent and at least one year of experience with DRP compliance are required. Physical demands must be met to perform the essential functions of the job; reasonable accommodation may be available for individuals with disabilities. Compensation is $50,000–$100,000 annually, depending on experience.

Requirements

High school diploma or equivalent.
At least one year of experience with DRP compliance.
Knowledge of vehicle repairs and OE guidelines.
Basic computer skills.
Awareness of where to look for answers.
Valid driver’s license.
Willingness to complete I-CAR training.
Ability to meet the physical demands necessary to perform the essential functions of the job.

Responsibilities

Document every customer interaction efficiently and accurately, including pertinent details.
Provide customers with accurate, timely information and guide them through the repair process while delivering excellent customer service.
Comply with insurance client requirements, processes, and metrics.
Follow WOW Operating Ways for customer drop-offs, repair planning, customer communication, and delivery.
Communicate customer requests and needs to appropriate team members.
Greet customers positively in person and on the phone.
Understand required insurance programs and procedures.
Participate in daily production walks with the Management Team, as required.
Support team members when required.
Participate in monthly Health & Safety and staff meetings, if required.
Attend training, information sessions, and workshops recommended by the Store Manager.

Benefits

Annual paid time off (PTO) plans.
Two weeks of paid parental leave for full-time employees who work a minimum of 30 hours per week.
Six paid holidays annually.
Medical, prescription drug, dental, and vision insurance effective Day 1.
401(k) retirement plan with company match.
Employer-paid short-term disability and life insurance.
Additional voluntary life insurance.
Continuing education opportunities.
Free prescription or non-prescription safety glasses annually.
Annual voluntary uniform stipend.
Voluntary daily pay option.