Collision Estimator

Boyd Group Services•Broken Arrow, OK

12d•$49,000 - $70,000

About The Position

The Estimator provides an exceptional customer experience by preparing estimates and coordinating customers’ repair needs and communications. The role assesses vehicle damage, documents required repairs and parts replacement on damage appraisals, and keeps customers and insurance companies informed throughout the repair process. The Estimator works with other team members to help meet the repair facility’s KPIs. The position requires knowledge of repairs and OE guidelines, basic computer skills, awareness of where to find answers, compliance with DRP requirements, a valid driver’s license, and willingness to complete I-CAR training. A high school diploma or equivalent and at least one year of experience are required. Physical demands must be met to perform essential job functions; reasonable accommodation may be available.

Requirements

High school diploma or equivalent.
At least 1 year of experience and compliance with DRP requirements.
Knowledge of repairs and OE guidelines.
Basic computer skills.
Awareness of where to look for answers.
Willingness to complete I-CAR training.
Valid driver’s license.

Responsibilities

Document each customer interaction and update records efficiently and accurately with pertinent details.
Provide customers with accurate, timely information and guide them through the repair process.
Comply with insurance client requirements, processes, and metrics.
Follow WOW Operating Ways for customer drop-offs, repair planning, customer communication, and delivery.
Communicate customer requests and needs to appropriate team members.
Greet customers positively in person and by phone.
Understand required insurance programs and procedures.
Participate in daily production walks with the Management Team as required.
Support team members when required.
Participate in monthly Health & Safety and staff meetings if required.
Attend training, information sessions, and workshops recommended by the Store Manager.

Benefits

Annual paid time off (PTO) plans.
Two weeks of paid parental leave for full-time employees working a minimum of 30 hours per week.
Six paid holidays annually.
Medical, prescription drug, dental, and vision insurance effective Day 1.
401(k) retirement plan with company match.
Employer-paid short-term disability and life insurance.
Additional voluntary life insurance.
Continuing education opportunities.
Free prescription or non-prescription safety glasses annually.
Annual voluntary uniform stipend.
Voluntary daily pay option.
Commission compensation based on location and revenue metrics, sales, and individual performance, subject to plan terms.
May be eligible for bonuses tied to individual or business initiatives.