Collision Estimator

Crash Champions•La Habra, CA

5d•$68,575 - $155,000

About The Position

Crash Champions is seeking a Collision Estimator to guide customers through vehicle repairs and insurance procedures while managing repairs from the initial estimate through completion. The role includes preparing estimates, evaluating damage after disassembly, reviewing repair data and procedures with Body Technicians, and performing in-process quality control. The Estimator keeps customers updated, helps ensure repairs meet company quality standards, and completes repair-order and insurance-carrier documentation.

Requirements

Customer service skills.
Organization and multitasking skills, good time management, and the ability to adapt to a fast-paced environment.
Ability to deal with fast-paced environments.

Nice To Haves

Knowledge of dealing with insurance partners.
Knowledge of multiple estimating systems; CCC One is preferred, as well as Mitchell and Audatex.

Responsibilities

Educate customers about vehicle repair processes, insurance procedures, customer rights, repair techniques, safety, and value.
Complete initial estimates, write complete estimates after full disassembly and damage evaluation, and lock final estimates.
Manage each repair throughout the process and perform in-process quality control to ensure Crash Champions’ quality standards.
Keep customers informed about their vehicle’s status and provide a positive customer experience.
Pull and review data procedures for or with Body Technicians and complete post-scanning for each vehicle in the repair process.
Pre-close the final repair order, handle disbursement paperwork, address file exceptions, and ensure carrier-specific requirements are complete.