Collision Estimator

Crash Champions • Livonia, MI

5d

About The Position

Crash Champions is hiring a Collision Estimator to guide customers through the vehicle repair process and manage repairs from initial estimates through final paperwork. The role involves explaining repair procedures, insurance processes, customer rights, repair techniques, safety, and value; preparing estimates; monitoring repair quality; and keeping customers informed throughout the process. The estimator also supports technicians with repair data and post-scanning, and ensures repair orders and insurer requirements are complete.

Requirements

• Customer service skills.
• Organization and multitasking skills.
• Good time-management skills and ability to adapt to a fast-paced environment.
• Ability to work in a fast-paced environment.

Nice To Haves

• Knowledge of working with insurance partners.
• Knowledge of multiple estimating systems; CCC One is preferred, as are Mitchell and Audatex.

Responsibilities

• Educate customers about vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value.
• Complete initial estimates, prepare complete estimates after disassembly and damage evaluation, and lock final estimates.
• Manage each repair throughout the process and perform in-process quality control to ensure Crash Champions’ standards.
• Keep customers informed about the status of their vehicles and provide a positive customer experience.
• Pull and review data procedures for or with Body Technicians and complete post-scanning for each vehicle in the repair process.
• Pre-close final repair orders, handle disbursement paperwork, address file exceptions, and ensure carrier-specific requirements are complete.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Group life insurance
• Disability insurance
• 401(k) retirement plan with match
• Referral bonus (“Cash From Crash”)
• Five paid holidays

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed