Collision Estimator

Boyd Group Services•Clawson, MI

7d•$50,000 - $100,000

About The Position

The Estimator provides an exceptional customer experience by creating estimates and coordinating customers’ repair needs, including communication throughout the repair process. The role accurately assesses vehicle damage and documents needed repairs and parts replacement on the damage appraisal. The Estimator works in alignment with team members to support the repair facility’s KPIs, while keeping customers and insurance companies informed and updated. Duties and responsibilities may change at any time with or without notice.

Requirements

High school diploma or equivalent.
Knowledge of repairs and OE guidelines.
Awareness of where to look for answers.
Basic computer skills.
At least 1 year of experience with compliance for DRPs.
Willingness to complete I-CAR Training.
Valid driver’s license.
Meet the physical demands required to perform the essential functions of the job; reasonable accommodation may be available.

Responsibilities

Document every customer interaction and update records efficiently and accurately with pertinent details.
Provide customers with accurate, timely information, guide them through the repair process, and deliver excellent customer service.
Ensure compliance with insurance client requirements, processes, and metrics.
Follow WOW Operating Ways for customer drop-offs, repair planning, customer communication, and delivery.
Communicate customer requests and needs to appropriate team members.
Greet customers positively in person and by phone.
Understand required insurance programs and procedures.
Participate in daily production walks with the Management Team, as required.
Support team members when required.
Participate in monthly Health & Safety and staff meetings, if required.
Attend training, information sessions, and workshops recommended by the Store Manager.
Accurately assess vehicle damage and document required repairs and parts replacement on the damage appraisal.

Benefits

Annual paid time off (PTO) plans.
Two weeks of paid parental leave for full-time employees working a minimum of 30 hours per week.
Six paid holidays annually.
Medical, prescription drug, dental, and vision insurance effective Day 1.
401(k) retirement plan with company match.
Employer-paid short-term disability and life insurance.
Additional voluntary life insurance.
Continuing education opportunities.
Free prescription or non-prescription safety glasses annually.
Annual voluntary uniform stipend.
Voluntary Daily Pay option.