Collision Estimator

Boyd Group Services•Baton Rouge, LA

10d•$50,000 - $70,000

About The Position

The Collision Estimator is responsible for providing an exceptional customer experience while preparing estimates and coordinating customers’ repair needs. The role includes assessing vehicle damage, documenting necessary repairs and parts replacement on damage appraisals, and communicating with customers and insurance companies throughout the repair process. The Estimator works in alignment with all team members to help achieve the repair facility’s KPIs. The role requires knowledge of repairs and OE guidelines, basic computer skills, compliance with DRP requirements, and a willingness to complete I-CAR training. A valid driver’s license and a high school diploma or equivalent are required. The physical demands of the job must be met to perform its essential functions; reasonable accommodation may be available for individuals with disabilities. Compensation is estimated at $50,000–$70,000 per year. Commissions are calculated based on location and revenue metrics, sales, and individual performance, subject to the plan terms. The position may also be eligible for bonuses tied to individual or business initiatives. If total compensation in a pay period is below minimum wage, clocked hours are guaranteed at the applicable local or state minimum wage, whichever is greater.

Requirements

High school diploma or equivalent.
Knowledge of vehicle repairs and OE guidelines.
Basic computer skills.
At least 1 year of experience with DRP compliance.
Must be willing to complete I-CAR training.
Valid driver’s license.
Awareness of where to look for answers.

Responsibilities

Document every customer interaction and keep records updated efficiently and accurately with pertinent details.
Provide customers with accurate and timely information, guide them through the repair process, and deliver excellent customer service.
Ensure compliance with insurance client requirements, processes, and metrics.
Follow WOW Operating Ways for customer drop-offs, repair planning, customer communication, and delivery.
Communicate customer requests and needs to appropriate team members.
Greet customers positively in person and by phone.
Understand required insurance programs and procedures.
Participate in daily production walks with the Management Team, as required.
Support team members when required.
Participate in monthly Health & Safety and staff meetings, if required.
Attend training, information sessions, and workshops recommended by the Store Manager.
Assess vehicle damage and document necessary repairs and parts replacement on damage appraisals.
Coordinate repair needs and communicate with customers and insurance companies throughout the repair process.
Work with team members to help achieve the repair facility’s KPIs.

Benefits

Annual paid time off (PTO) plans.
Two weeks of paid parental leave for full-time employees who work a minimum of 30 hours per week.
Six paid holidays annually.
Medical, prescription drug, dental, and vision insurance effective Day 1.
401(k) retirement plan with company match.
Employer-paid short-term disability and life insurance.
Additional voluntary life insurance.
Continuing education opportunities.
Free prescription or non-prescription safety glasses annually.
Annual voluntary uniform stipend.
Voluntary daily pay option.
Potential bonus opportunities tied to individual or business initiatives.