Collision Estimator
Boyd Group Services•Brownsburg, IN
•$50,000 - $100,000
About The Position
The Estimator provides an exceptional customer experience by creating estimates and coordinating customer repair needs, communications, and updates throughout the repair process. The role accurately assesses vehicle damage and documents required repairs and parts replacement on the damage appraisal. The Estimator works in alignment with all team members to support the repair facility’s KPIs.
Requirements
- High school diploma or equivalent.
- Knowledge of repairs and OE guidelines.
- Basic computer skills.
- At least one year of experience with compliance for DRPs.
- Must be willing to complete I-CAR Training.
- Valid driver’s license.
- Awareness of where to look for answers.
Responsibilities
- Document every customer interaction and efficiently and accurately update relevant details.
- Provide customers with accurate, timely information and guide them through the repair process while ensuring excellent customer service.
- Comply with insurance client requirements, processes, and metrics.
- Follow WOW Operating Ways for customer drop-offs, repair planning, customer communication, and delivery.
- Communicate customer requests and needs to appropriate team members.
- Greet customers positively in person and on the phone.
- Understand required insurance programs and procedures.
- Participate in daily production walks with the Management Team, as required.
- Support team members when required.
- Participate in monthly Health & Safety and staff meetings, if required.
- Attend training, information sessions, and workshops recommended by the Store Manager.
- Assess vehicle damage and document needed repairs and parts replacement on damage appraisals.
Benefits
- Annual paid time off plans.
- Two weeks of paid parental leave for full-time employees who work a minimum of 30 hours per week.
- Six paid holidays annually.
- Medical, prescription drug, dental, and vision insurance effective Day 1.
- 401(k) retirement plan with company match.
- Employer-paid short-term disability and life insurance.
- Additional voluntary life insurance.
- Continuing education opportunities.
- Free prescription or non-prescription safety glasses annually.
- Annual voluntary uniform stipend.
- Voluntary daily pay option available.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
