Collision Estimator

Crash Champions•Glenview, IL

5d•$65,000 - $150,660

About The Position

Crash Champions is hiring a Collision Estimator to guide customers through vehicle repairs and insurance procedures, prepare and finalize repair estimates, and oversee repairs through completion. The role includes monitoring repair quality, communicating vehicle status to customers, reviewing vehicle data procedures with Body Technicians, completing post-scanning, and ensuring repair orders and carrier requirements are complete. Crash Champions is a founder-led collision repair operator with more than 650 locations in 38 states. The company emphasizes a People First approach and also operates Crash Champions LUXE | EV Certified repair centers.

Requirements

Customer service skills.
Organization and multitasking skills, good time management, and the ability to adapt to a fast-paced environment.
Ability to work in a fast-paced environment.

Nice To Haves

Knowledge of working with insurance partners.
Knowledge of multiple estimating systems; CCC One is preferred, as well as Mitchell and Audatex.

Responsibilities

Educate customers about vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value.
Complete initial estimates, prepare complete estimates after disassembly and damage evaluation, and lock final estimates.
Manage each repair throughout the process and perform in-process quality control to ensure Crash Champions’ quality standards.
Keep customers informed about their vehicle’s status and provide a positive customer experience.
Pull and review data procedures for or with Body Technicians and complete post-scanning for each vehicle in the repair process.
Pre-close the final repair order, handle disbursement paperwork, address file exceptions, and ensure carrier-specific requirements are complete.