Collision Estimator

Boyd Group Services•Tempe, AZ

4d•$55,000 - $78,000

About The Position

The Collision Estimator provides a successful customer experience by creating estimates, coordinating repair needs, and communicating with customers and insurance companies throughout the repair process. The role assesses vehicle damage and documents required repairs and replacement parts on damage appraisals. The Estimator works with the facility team to support customer satisfaction and repair-facility KPIs. The position also involves following insurance and company processes, keeping customer records accurate and current, supporting colleagues, participating in production walks and meetings when required, and attending training recommended by the Store Manager. Duties and responsibilities may change, and reasonable accommodation may be made for individuals with disabilities.

Requirements

High school diploma or equivalent.
Knowledge of repairs and OE guidelines.
Basic computer skills.
At least 1 year of experience with DRP compliance.
Willingness to complete I-CAR training.
Valid driver's license.
Awareness of where to look for answers.

Responsibilities

Document each customer interaction and update records efficiently and accurately with relevant details.
Provide customers with accurate, timely information and guide them through the repair process.
Ensure compliance with insurance client requirements, processes, and metrics.
Follow WOW Operating Ways for customer drop-offs, repair planning, customer communication, and delivery.
Communicate customer requests and needs to the appropriate team members.
Greet customers positively in person and over the phone.
Understand required insurance programs and procedures.
Participate in daily production walks with the Management Team when required.
Support team members when required.
Participate in monthly Health & Safety and staff meetings when required.
Attend training, information sessions, and workshops recommended by the Store Manager.
Assess vehicle damage and document needed repairs and replacement parts on the damage appraisal.

Benefits

Annual paid time off plans.
Two weeks of paid parental leave for full-time employees working a minimum of 30 hours per week.
Six paid holidays annually.
Medical, prescription drug, dental, and vision insurance effective on Day 1.
401(k) retirement plan with company match.
Employer-paid short-term disability and life insurance.
Additional voluntary life insurance.
Continuing education opportunities.
Free prescription or non-prescription safety glasses annually.
Annual voluntary uniform stipend.
Voluntary daily pay option.
Commissions based on location and revenue metrics, sales, and individual performance, subject to plan terms.
Potential bonus opportunities tied to individual or business initiatives.