Collision Estimator

Crash Champions•Schererville, IN

About The Position

The Collision Estimator guides customers through vehicle repairs, including insurance procedures, customer rights, repair techniques, safety, and value. The role prepares initial estimates and complete estimates following disassembly and damage evaluation, then locks final estimates. The estimator manages repairs through completion, performs in-process quality control to ensure Crash Champions’ standards, and keeps customers informed about vehicle status. The role also supports technicians with repair data and procedures, completes post-scanning for vehicles, and handles final repair-order and disbursement paperwork, file exceptions, and carrier-specific requirements.

Requirements

Customer service skills.
Organization and multitasking skills.
Good time management and ability to adapt to a fast-paced environment.
Ability to deal with fast-paced environments.

Nice To Haves

Knowledge of working with insurance partners.
Knowledge of multiple estimating systems; CCC One is preferred, as are Mitchell and Audatex.

Responsibilities

Educate customers about vehicle repair processes, insurance procedures, customer rights, repair techniques, safety, and value.
Complete initial estimates and write complete estimates after full disassembly and damage evaluation; lock final estimates.
Manage each repair throughout the process and perform in-process quality control to ensure Crash Champions’ quality standards.
Keep customers informed and updated on vehicle status and provide a positive customer experience.
Pull and review data procedures for or with Body Technicians and complete post-scanning for each vehicle in the repair process.
Pre-close the final repair order, handle disbursement paperwork, address file exceptions, and ensure carrier-specific requirements are complete.