Collision Estimator

Boyd Group Services•Oklahoma City, OK

18d•$50,000 - $70,000

About The Position

The Collision Estimator is responsible for delivering an exceptional customer experience by preparing estimates, coordinating repair needs, and communicating with customers and insurance companies throughout the repair process. The role assesses vehicle damage and documents required repairs and parts replacement on damage appraisals. The Estimator works with facility team members to support repair-facility KPIs and customer satisfaction.

Requirements

High school diploma or equivalent.
Knowledge of repairs and OE guidelines.
Basic computer skills.
Compliance for DRPs, with a minimum of one year of experience.
Willingness to complete I-CAR Training.
Valid driver’s license.
Awareness of where to look for answers.

Responsibilities

Document every customer interaction and update records efficiently and accurately with pertinent details.
Provide customers with accurate, timely information and guide them through the repair process.
Ensure compliance with insurance client requirements, processes, and metrics.
Follow WOW Operating Ways for customer drop-offs, repair planning, communication, and vehicle delivery.
Communicate customer requests and needs to appropriate team members.
Greet customers positively in person and by phone.
Understand required insurance programs and procedures.
Participate in daily production walks with the Management Team as required.
Support other team members as required.
Participate in monthly Health & Safety and staff meetings if required.
Attend training, information sessions, and workshops recommended by the Store Manager.
Accurately assess vehicle damage and document necessary repairs and parts replacement on damage appraisals.

Benefits

Annual paid time off (PTO) plans.
Two weeks of paid parental leave for full-time employees working a minimum of 30 hours per week.
Six paid holidays annually.
Medical, prescription drug, dental, and vision insurance effective Day 1.
401(k) retirement plan with company match.
Employer-paid short-term disability and life insurance.
Additional voluntary life insurance.
Continuing education opportunities.
Free prescription or non-prescription safety glasses annually.
Annual voluntary uniform stipend.
Voluntary daily pay option.
Commission compensation based on location and revenue metrics, sales, and individual performance, subject to plan terms.
Potential bonus opportunities tied to individual or business initiatives.