Collision Estimator

Boyd Group Services•Las Vegas, NV

13d•$55,000 - $78,000

About The Position

The Collision Estimator provides an exceptional customer experience by preparing estimates, coordinating repair needs, and communicating with customers and insurance companies throughout the repair process. The role assesses vehicle damage and documents required repairs and parts replacement on damage appraisals. The Estimator works with team members to support the repair facility’s key performance indicators (KPIs) and ensure customer requests, repair plans, and updates are handled effectively. The Estimator must follow insurance client requirements and the company’s WOW Operating Way for customer drop-offs, repair planning, communication, and vehicle delivery. The role also supports store operations, participates in meetings and production walks as required, and attends recommended training. Duties and responsibilities may change, and reasonable accommodations may be made to support individuals with disabilities.

Requirements

High School Diploma or equivalent.
Knowledge of vehicle repairs and OE Guidelines.
At least 1 year of experience with DRP compliance.
Basic computer skills.
Awareness of where to look for answers.
Must be willing to complete I-CAR Training.
Valid Driver’s License.

Responsibilities

Document each customer interaction accurately and update relevant details efficiently.
Provide customers with accurate, timely information and guide them through the repair process.
Ensure compliance with insurance client requirements, processes, and metrics.
Follow WOW Operating Way requirements for customer drop-offs, repair planning, customer communication, and delivery.
Communicate customer requests and needs to appropriate team members.
Greet customers positively in person and by phone.
Understand required insurance programs and procedures.
Participate in daily production walks with the Management Team, as required.
Support team members when required.
Participate in monthly Health & Safety and staff meetings, if required.
Attend training, information sessions, and workshops recommended by the Store Manager.
Maintain store KPIs by maximizing role performance.
Uphold the company's Core Values of Honesty, Integrity, and Respect.
Assess vehicle damage and document required repairs and parts replacement on damage appraisals.
Coordinate repair needs and communicate with customers and insurance companies throughout the repair process.

Benefits

Annual paid time off (PTO) plans.
Two weeks of paid parental leave for full-time employees who work a minimum of 30 hours per week.
Six paid holidays annually.
Medical, prescription drug, dental, and vision insurance effective Day 1.
401(k) retirement plan with company match.
Employer-paid short-term disability and life insurance.
Additional voluntary life insurance.
Continuing education opportunities.
Free prescription or non-prescription safety glasses annually.
Annual voluntary uniform stipend.
Voluntary daily pay option.
May be eligible for bonus opportunities tied to individual or business initiatives.