Collision Estimator

Boyd Group Services•Washington Township, MI

7d•$50,000 - $100,000

About The Position

The Estimator provides an exceptional customer experience by creating estimates and coordinating customers’ repair needs. This includes communicating with customers and insurance companies throughout the repair process, accurately assessing vehicle damage, and documenting necessary repairs and parts replacement on damage appraisals. The Estimator works in alignment with team members to help the repair facility achieve its KPIs. The role also involves documenting customer interactions, keeping customers informed, complying with insurance-client requirements and operating procedures, communicating customer needs to the appropriate team members, and participating in team and safety activities as required.

Requirements

High school diploma or equivalent.
Knowledge of vehicle repairs and OE guidelines.
Awareness of where to look for answers.
Basic computer skills.
At least 1 year of experience with DRP compliance.
Willingness to complete I-CAR Training.
Valid driver’s license.

Responsibilities

Document every customer interaction accurately and efficiently, including pertinent details.
Provide customers with accurate, timely information and guide them through the repair process.
Ensure compliance with insurance-client requirements, processes, and metrics.
Follow WOW Operating Ways for customer drop-offs, repair planning, customer communication, and vehicle delivery.
Communicate customer requests and needs to appropriate team members.
Greet customers positively in person and by phone.
Understand required insurance programs and procedures.
Participate in daily production walks with the Management Team as required.
Support team members when required.
Participate in monthly Health & Safety and staff meetings if required.
Attend training, information sessions, and workshops recommended by the Store Manager.
Assess vehicle damage and document needed repairs and parts replacement on damage appraisals.

Benefits

Annual paid time off (PTO) plans.
Two weeks of paid parental leave for full-time employees working a minimum of 30 hours per week.
Six paid holidays annually.
Medical, prescription drug, dental, and vision insurance effective Day 1.
401(k) retirement plan with company match.
Employer-paid short-term disability and life insurance.
Additional voluntary life insurance.
Continuing education opportunities.
Free prescription or non-prescription safety glasses annually.
Annual voluntary uniform stipend.
Voluntary daily pay option.