Collision Estimator

Crash Champions•North Miami, FL

3d•$65,000 - $147,715

About The Position

The Collision Estimator guides customers through vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value. The role prepares initial estimates, develops complete estimates following vehicle disassembly and damage evaluation, and finalizes estimates. The Collision Estimator manages repairs throughout the process, performs in-process quality control to uphold Crash Champions’ standards, and keeps customers informed about vehicle status. The role also reviews repair data and procedures with Body Technicians, completes post-scanning, and prepares repair orders for closure, including disbursement paperwork, file exceptions, and carrier-specific requirements.

Requirements

Customer service skills.
Organization and multitasking skills, good time management, and the ability to adapt to a fast-paced environment.
Ability to deal with fast-paced environments.

Nice To Haves

Knowledge of working with insurance partners.
Knowledge of multiple estimating systems; CCC One is preferred, as well as Mitchell and Audatex.

Responsibilities

Educate customers about vehicle repair processes, insurance procedures, customer rights, repair techniques, safety, and value.
Complete initial estimates, write complete estimates after full disassembly and damage evaluation, and lock final estimates.
Manage each repair throughout the process and perform in-process quality control to ensure Crash Champions’ quality standards.
Keep customers informed and updated on vehicle status and provide a positive customer experience.
Pull and review data procedures for or with Body Technicians and complete post-scanning for each vehicle in the repair process.
Pre-close the final repair order, handle disbursement paperwork, address file exceptions, and ensure carrier-specific requirements are complete.