Collision Estimator

Crash Champions•Tolleson, AZ

4d•$65,000 - $137,020

About The Position

Crash Champions is seeking a Collision Estimator to guide customers through vehicle repairs and insurance procedures while managing repairs from initial estimate through completion. The role includes evaluating vehicle damage, preparing and finalizing estimates, monitoring repair quality, keeping customers informed, and ensuring repair orders and carrier paperwork are complete. The compensation range is $65,000 to $137,020 per year, inclusive of monthly sales incentive bonuses; the actual offer depends on job-related knowledge, skills, experience, certifications, and qualifications.

Requirements

Customer service skills.
Organization and multitasking skills, good time management, and ability to adapt to a fast-paced environment.
Ability to work in a fast-paced environment.

Nice To Haves

Knowledge of working with insurance partners.
Knowledge of multiple estimating systems; CCC One is preferred, as well as Mitchell and Audatex.

Responsibilities

Educate customers about vehicle repair processes, insurance procedures, customer rights, repair techniques, safety, and value.
Complete initial estimates; prepare complete estimates after disassembly and damage evaluation; and lock final estimates.
Manage each repair throughout the process and perform in-process quality control to ensure Crash Champions’ quality standards.
Keep customers informed and updated on their vehicle’s status and provide a positive customer experience.
Pull and review data procedures for or with Body Technicians and complete post-scanning for each vehicle in the repair process.
Pre-close the final repair order, handle disbursement paperwork, address file exceptions, and ensure carrier-specific requirements are complete.